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Terms And Conditions

Terms and Conditions

Effective Date: 11-03-2024
Last Updated: 11-03-2024

Welcome to Sukaanda, a brand operated under Lalajaydayal Global Ventures Private Limited. By accessing and using our platform, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

  • "Sukaanda" refers to the e-commerce platform operated under Lalajaydayal Global Ventures Private Limited.
  • "User" / "You" refers to any person who accesses or uses Sukaanda, including buyers and sellers.
  • "Seller" refers to vendors listing and selling products/services on the platform.
  • "We" / "Our" / "Us" refers to Sukaanda and its parent company Lalajaydayal Global Ventures Private Limited.

2. User Eligibility & Account Registration

✅ Users must be at least 18 years old to register or use our services.
✅ You are responsible for maintaining the confidentiality of your account credentials.
✅ Any activity under your account will be considered your responsibility.

3. Use of Services

  • You agree to use Sukaanda only for lawful purposes.
  • Misuse, fraud, or unauthorized access may result in account suspension or legal action.
  • We reserve the right to modify or discontinue services at any time without prior notice.

4. Order & Payment Policy

  • Orders placed through Sukaanda are subject to availability and seller acceptance.
  • Payment must be made through approved methods (UPI, credit/debit cards, net banking, etc.).
  • We do not store payment information. Transactions are securely processed by third-party payment providers.

5. Pricing & Promotions

  • Prices listed on the platform are set by sellers and may change without notice.
  • Promotions, discounts, and coupons are subject to specific terms and may be modified or revoked at any time.

6. Cancellation, Refund & Return Policy

Refer to our Cancellation Policy and Refund & Return Policy for detailed terms regarding:
✔ Order cancellations
✔ Refund eligibility
✔ Return conditions

7. Shipping & Delivery

  • Delivery timelines are estimated and may vary based on location and product availability.
  • Sukaanda is not liable for delays due to third-party logistics providers or unforeseen circumstances.

8. Seller Responsibilities

  • Sellers must provide accurate product descriptions and pricing.
  • Misrepresentation, counterfeit goods, or policy violations may result in account suspension or legal action.
  • Sellers are responsible for order fulfillment and customer service for their listed products.

9. Intellectual Property

  • All content on Sukaanda (logos, text, images, software) is owned by or licensed to Lalajaydayal Global Ventures Private Limited.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Conduct & Prohibited Activities

Users must not:
❌ Post false, misleading, or harmful content.
❌ Engage in fraudulent transactions or chargebacks.
❌ Violate intellectual property rights of others.
❌ Use bots or automated tools to manipulate the platform.

Violations may lead to permanent account suspension or legal action.

11. Limitation of Liability

  • Sukaanda and its parent company Lalajaydayal Global Ventures Private Limited are not responsible for direct or indirect losses arising from the use of our platform.
  • We do not guarantee uninterrupted service and are not liable for technical issues, data loss, or cyberattacks.

12. Indemnification

You agree to indemnify and hold harmless Sukaanda, Lalajaydayal Global Ventures Private Limited, and its affiliates from any claims, damages, or expenses arising from:

  • Your misuse of the platform
  • Your violation of these Terms
  • Any third-party claims related to your activities on Sukaanda

13. Dispute Resolution & Governing Law

  • Any disputes shall be resolved through negotiation or arbitration under Indian law.
  • Jurisdiction for legal matters shall be Jhansi, Uttar Pradesh, India.

14. Updates to These Terms

We reserve the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or in-app notifications.

15. Contact Us

For any queries, please reach out to:
📧 support@sukaanda.in
📞 011-6927-0788